The second biggest complaint with HE washers is clothes not getting thoroughly cleaned. This may be why most HE top-load washers receive middling ratings for customer satisfaction in our survey. So sometimes they tangle the items up.”Īccording to our 2021 survey, CR members cited tangled or balled-up laundry as their biggest issue with high-efficiency washers, especially among four brands -GE, Kenmore, Maytag, and Whirlpool. “They are more gentle on your laundry than agitators, but more aggressive than front-loaders. “HEs use less water than top-load agitators, but more than front-loaders, says Rich Handel, CR’s laundry expert. If that doesn’t work, you’ll get an error message alerting you to manually rebalance the load. If clothes inside an HE top-loader get out of balance, the machine will attempt to rebalance the load by adding more water to improve the circulation and even things out. Or front-loaders that gently spin the drum clockwise, then counterclockwise to flip clothes in and out of even less water-about 10 gallons per load. This compares with top-load agitators that deep-fill the tub with up to 20 or more gallons of water and clean clothes using a twisting center spindle. That’s why some top-rated HE’s achieve eco-friendly Green Choice status, CR’s exclusive designation for washers that have less impact on the environment. High-efficiency top-loaders use an impeller (a low-profile disc with fins in the bottom of the drum) to clean clothes by rotating and rubbing fabrics against each other using minimal water (an average of 13 gallons per load). Top-load HEs operate differently than both front-loaders and top-load agitator models.
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